Collections Agent (Turkish+English) (remote)

Be in IT is a recruitment company, specialised in sourcing Specialists from the information technology world. Currently, for our client, we are looking for someone in the position Collections Agent (Turkish+English).

• Contacting customers by phone and email regarding overdue invoices and outstanding balances.
• Monitoring payment arrangements and tracking customer account status.
• Investigating and resolving disputed payments in collaboration with internal teams.
• Maintaining accurate records of customer interactions and collection activities.
• Sending payment reminders and account statements.
• Escalating more complex issues to senior team members when necessary.
• Ensuring compliance with internal company policies and procedures.

• Fluent Turkish and English (both written and spoken).
• Strong communication and interpersonal skills.
• Confidence in handling customer communication via phone and email.
• Good knowledge of Microsoft Office, particularly Outlook and Excel.
• Previous experience in customer service, administration, or finance is an advantage but not required.
• Interest in finance, accounts receivable, or business operations.
• ASAP availability is preferred; up to a one-month notice period (effective at the end of the month) is acceptable.

• Long-term cooperation with a remuneration of 30 - 40 PLN net/hour + VAT (B2B).
• Support with setting up and running a sole proprietorship for candidates without prior B2B experience.
• A streamlined recruitment process consisting of two online interviews with hiring managers (each lasting up to one hour).
• Fully remote cooperation within Poland.
• Benefits including private healthcare and a Multisport card.
• Modern work equipment provided by the company, including all required software and full configuration.